Services

Mitsubishi Electric's highly reliable and efficient products are backed by a full range of highly responsive and dependable Field and Factory Services 

Project Planning & Management

Project Planning & Management

Mitsubishi Electric’s UPS division has a history of delivering customized backup power solutions to suit a customer’s specific needs. A dedicated group of project applications engineers are charged with the task of planning, managing, and following individual projects beginning with the design stage and ending with turnover of the equipment to the end user. In between these two endpoints, they will be intimately involved in a number of different tasks, depending on the customer’s needs, which may include:

  • Reviewing product specifications
  • Recommending equipment
  • Answering design questions
  • Verifying the proposed equipment meets the scope of the project
  • Developing submittal package for customer approval
  • Presenting proposed solutions to end user
  • Managing the project timeline, including delivery, installation, startup, commissioning, and equipment turnover 
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Factory Testing

Factory Testing

Unlike other UPS suppliers, every UPS from Mitsubishi Electric is tested prior to shipment and is furnished with the signed test report. In addition, an optional Factory Witness Test can be performed at the Warrendale, PA facility with the end customer present. A standard procedure can be followed, or a customer may request specific tests that he/she would like to see performed. During these tests, the customer is invited to view real-time data and results. 

The Operations Center at the Warrendale facility is equipped with two test labs with 3 MW resistive and 375 kVA reactive load banks available. The use of factory-provided batteries during the tests accurately demonstrates how the UPS will perform in the field.

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Startup & Onsite Testing

Startup & Onsite Testing

Startup and commissioning of all Mitsubishi Electric provided equipment is performed by factory trained and certified technicians.

In addition, the following services can be provided if needed:

  • Load bank testing
  • Battery rundown testing
  • IR Scanning
  • Standard testing procedures or customer specified testing procedures
  • Supervision of onsite testing performed by a commissioning agent
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Training

Training

You can rely on Mitsubishi Electric to provide the service support you require. Mitsubishi Electric has over 200 certified technicians in the Americas to quickly and capably respond to your needs. An extensive training curriculum keeps the service team up to date on products and techniques.

Options for end user First Responder training are also available, and are geared toward day to day equipment operation. Training can be performed either in the well-equipped training facility within the Operations Center of Mitsubishi Electric’s Warrendale location, at a customer’s site, or online. Standard training programs for each Mitsubishi Electric UPS model are available or a custom program can be configured to meet specific needs. Additional specific training packages can be customized upon request.

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Batteries & Battery Services

Batteries & Battery Services

Batteries are a vital component of any UPS and maintaining a healthy string is a necessary step towards protecting your critical load. Considered the last line of defense against expensive downtime, a working set of batteries allows your equipment to operate uninterrupted in the face of potentially devastating outages. As the leading cause of UPS failure, they are also highly vulnerable when not managed properly.  Mitsubishi Electric offers a wide range of battery maintenance, monitoring and replacement services that keep your batteries fully charged and your UPS fully operational. All services are conducted in strict adherence to IEEE guidelines – including complete battery removal and recycling. Mitsubishi Electric has the experience to work with any battery make or model, and even services flywheels. From large scale change outs to single string or individual battery replacements, Mitsubishi Electric is your DC power partner.

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Maintenance & Repairs

Maintenance & Repairs

The key to an efficient and reliable UPS is careful upkeep. Mitsubishi Electric’s multifaceted maintenance services keep your units running at optimal performance while identifying potential threats to your UPS system.  Offering comprehensive testing that includes component verification, fan trending, thermal scans, and IEEE battery checks, Mitsubishi Electric is a leading performer in part replacements and maintenance services.  If needed, Field Service Technicians also use industry leading tools, meters, and expertise to troubleshoot, diagnose, and repair system irregularities. 

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OnSite Upgrades & Replacements

OnSite Upgrades & Replacements

A customer’s backup power planning process results in equipment installations designed to last a number of years. However, unexpected circumstances can sometimes lead to a need for upgrades or replacement:

  • Advanced technologies offer improved performance or needed capabilities currently not achievable.
  • Expansion is required to address capacity constraints of the current system.
  • One or more pieces of critical power equipment are nearing the end of their useful life or support lifecycle.

A successful onsite upgrade, retrofit, or replacement of a piece of critical power infrastructure however requires thorough evaluation, careful planning, knowledge, experience, coordination, responsiveness, and flexibility.

Mitsubishi Electric delivers a variety of project planning and onsite services for ensuring that the shutdown, upgrade, replacement, and restart of components in critical power systems including Uninterruptible Power Supplies, batteries, and other peripherals are performed rapidly, correctly, and smoothly.

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Customer Support

Customer Support

Your business runs around the clock, and so does Mitsubishi Electric. With 24x7 technical support coverage, including weekends and holidays, the Technical Support team at Mitsubishi Electric is dedicated to protecting your investments no matter what day or time. The total cost of an unplanned data center outage is now estimated at $500k-$1M. With factory trained technicians positioned throughout the Americas, rapid response times can significantly reduce downtime and loss of revenue. Highly skilled Technical Support representatives are available to troubleshoot by phone and, if necessary, are able to dispatch a certified technician to your site.

Please call 800-887-7830 and select option #1 for Technical Support

Sources: Network Computing, the Meta Group, Contingency Planning Research, Ponemon Institute, IHS Global