Product Lifecycle Support

Mitsubishi Electric is committed to providing superior service and support over the operating life of all of our UPS and peripherals.

Product Lifecycle Support

Mitsubishi Electric is committed to providing superior service and support over the operating life of all of our UPS and peripherals.

As technologies mature and components become obsolete, it ultimately becomes challenging and then no longer feasible to provide replacement parts, services, and support for legacy products. As we continue to develop and introduce new technologies, customers will have the opportunity to update their critical power infrastructure and keep pace with higher uptime and efficiency expectations, increased loads, higher speed connectivity options, and tighter security requirements.  

 

However, Mitsubishi Electric understands that a critical power upgrade or replacement needs to be a carefully planned event. Therefore, we have published our Product Lifecycle Support Phases and Schedule so that customers can make well-informed decisions regarding the maintenance, updating, and upgrading of their UPS and associated peripherals.

Active Support

Full technical support and all replacement parts are available. Product is currently in production and available as new.

 

UPS

 

Model  

9900CX

 SUMMIT Series® 

9900D

 1100A

9900C

 1100B

9900B

 7011B
9900AEGIS   9950

 

IT Cooling Systems

 

Model  

DX-P

  

Sustained Support

Full technical support and all replacement parts are expected to be available until the announced end of support date.

 

 

Model End of Support Date
7011A 01/2027
2033A-D 07/2023
2033A-E 07/2023
9700 (100, 150, 225kVA) 09/2027

Best Effort Support

Limited technical support, field services, and replacement parts are available until the announced end of support date.

 

 

Model End of Support Date
2033C (10-20kVA)
 03/2022
2033G
 03/2022
9900A 10/2025
2033D 03/2027
9800A-E 03/2027

Obsolete

Announced end of support date has passed. Technical support and replacement parts are no longer available.

 

 

Model  
8600 9700 (300-375kVA)
8700 9800A-A
2033AB (Analog) 9800A-B
2033C (30-50kVA) 9800A-C
9100 9800A-D

 

Customers with products in the Best Effort Support or Obsolete lifecycle phase are encouraged to contact us.

Have further questions?

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