Product Lifecycle Support

Mitsubishi Electric is committed to providing superior service and support over the operating life of all of our UPS and peripherals.

Product Lifecycle Support

Mitsubishi Electric is committed to providing superior service and support over the operating life of all of our UPS and peripherals.

As technologies mature and components become obsolete, it ultimately becomes challenging and then no longer feasible to provide replacement parts, services, and support for legacy products.
 
As we continue to develop and introduce new technologies, customers will have the opportunity to update their critical power infrastructure and keep pace with higher uptime and efficiency expectations, increased loads, higher speed connectivity options, and tighter security requirements.  
 
However, we understand that a critical power upgrade or replacement needs to be a carefully planned event. Below, we have published our Product Lifecycle Support Phases and Schedule - and provided a document request form for legacy products - so that customers can make well-informed decisions regarding the maintenance, updating, and upgrading of their Uninterruptible Power Supplies (UPS) and associated peripherals.

Active Support

Full technical support and all replacement parts are available. Product is currently in production and available as new.

 


UPS

 

Model  

9900D 

SUMMIT Series® 

9900CX

1100A

9900C

1100B

9900B

7011B
9900AEGIS   9950

 

IT Cooling Systems

 

Model

DX-P

 

Technical documentation for systems under Active Support can be found here or on each individual product page.

Sustained Support

Full technical support and all replacement parts are expected to be available until the announced end of support date.

 


 

Model End of Support Date
7011A 01/2027
9700 (100, 150, 225kVA) 09/2027

 

Best Effort Support

Limited technical support, field services, and replacement parts are available until the announced end of support date.

 


 

Model End of Support Date
2033C (10-20kVA)
12/2024
2033G
12/2024
2033D 12/2024
2033A-D 12/2024
2033A-E 12/2024
9900A 12/2025 (Projected)
9800A-E 03/2027

Obsolete

Announced end of support date has passed. Technical support and replacement parts are no longer available.

 


 

Model  
8600 9700 (300-375kVA)
8700 9800A-A
2033AB (Analog) 9800A-B
2033C (30-50kVA) 9800A-C
9100 9800A-D

 

 

Request technical documents for legacy products!

 

Wondering what the potential replacement is for your legacy UPS?


Legacy Product Documentation Request

For technical documentation for products at or below Sustained Support, please fill out the below form.

Available documents will be emailed to you.

 

We are currently experiencing technical difficulties with our online form.

 

Please submit your inquiry to CPSsales@meppi.com and include the following information:

  • First & Last Name
  • Company
  • City, State
  • Email
  • Phone
  • Your responsibilities for critical power equipment:
    • Selection & Purchase
    • Operations & Maintenance
    • System Design & Facility Integration
    • Billing & Procurement
  • UPS Model
  • UPS Serial Number

Thank you, and we apologize for the inconvenience.

  


Potential Replacements for Legacy UPS Products

 

The below table serves as a general starting point for potential replacements for aging UPS.

Please contact us with replacement inquiries. 

 

Legacy Product Potential Replacement
2033AB (Analog) 1100 Series

2033A-D

1100 Series

2033A-E

1100 Series

2033C (10-20kVA)

1100 Series

2033C (30-50kVA)

1100 Series

2033D

1100 Series with transformers; Derated 9900AEGIS

2033G

1100 Series

7011A

7011B

8600

9900AEGIS; 9900B

8700

1100 Series; Derated 9900AEGIS

9100

Please contact us for possible solutions

9700 (100, 150, 225kVA)

Please contact us for possible solutions

9700 (300-375kVA)

9900B

9800A-A

9900AEGIS; 9900B

9800A-B

9900AEGIS; 9900B

9800A-C

9900AEGIS; 9900B

9800A-D

9900AEGIS; 9900B

9800A-E

9900AEGIS; 9900B

9900A

9900AEGIS

9950

Please contact us for possible solutions

Have further questions?