UPS Maintenance Contracts

A crucial part of ensuring that your UPS is functioning at its highest reliability is partnering with a trusted service provider. A partnership with Mitsubishi Electric ensures that your equipment is properly maintained and prevents your business from going dark.

UPS Maintenance Contracts

A crucial part of ensuring that your UPS is functioning at its highest reliability is partnering with a trusted service provider. A partnership with Mitsubishi Electric ensures that your equipment is properly maintained and prevents your business from going dark.

Why Choose Mitsubishi Electric

 

In addition to having the most reliable critical power system on the market, you need the right partnership with a trusted service provider.

 

Who better to trust with your equipment than the very company that manufactures it?

 

We understand the importance of uptime for your operations, and our services are specifically designed to optimize the performance of all equipment from our EverPowerTM product line.


By choosing Mitsubishi Electric as your UPS service provider, you receive a wide range of benefits and services delivered by our experienced and knowledgeable technicians.

 

Our contract plans offer exclusive advantages such as discounts on parts and priority response times during critical emergencies.

Estimated Cost Savings*

 

 

 

*Savings are based on a service contract plan compared to a pay-as-you-go approach over 5 years for a 9900B UPS with two strings of batteries. Costs include preventative maintenance, replacement of lifecycle parts, and unlikely remedial repairs.

Service Contracts 

 

GOLD

SILVER

BRONZE

NO CONTRACT

(Time & Material)

 

24/7 Technical Support / callback

(30 minutes)

 

-

 

Emergency Response Time

(Onsite)

 

4 HRS 6 HRS 8 HRS BEST EFFORT

 

Emergency Service

 

35% DISCOUNT STANDARD PRICE

 

After-Hours Emergency Service

 

45% DISCOUNT 35% DISCOUNT STANDARD PRICE

 

Preventative Maintenance Scheduling

 

24/7 NORMAL HRS NORMAL HRS STANDARD PRICE

 

Access to Nationwide Spare Parts Depot

 

-

 

Remedial Parts

 

50% DISCOUNT 35% DISCOUNT STANDARD PRICE

 

Fans

(5-year replacement cycle)

 

35% DISCOUNT 25% DISCOUNT 15% DISCOUNT STANDARD PRICE

 

Caps

(15-year replacement cycle)

 

35% DISCOUNT 25% DISCOUNT 15% DISCOUNT STANDARD PRICE

 

Fuses/Breakers

 

35% DISCOUNT 25% DISCOUNT 15% DISCOUNT STANDARD PRICE

 

Batteries

 

DISCOUNTED DISCOUNTED DISCOUNTED STANDARD PRICE

 

Labor Rates for Scheduled Support

 

DISCOUNTED DISCOUNTED DISCOUNTED STANDARD PRICE

 


What Our Partners Say

“ It was just an email and a phone call. Having a relationship like that with Mitsubishi, especially when it’s a critical problem and [knowing that] they’re going to react to your needs... we’re appreciative of [that]. ”

- Robert Pohodich, DataBank PIT2’s Critical Infrastructure Engineer

“ We have a real good relationship with Mitsubishi. Whenever we have questions, they get responded to right away. I think you guys do a great job of responding in a timely manner, dealing with issues. And working with us on those has been really big. ”

- Jonathan Markum, Logistics Project Engineer at SourceBlue

“ [They] keep our sanity and have met every unrealistic schedule… in our job, we need a partner like that. ”

- Jim Cline, Facility Manager


UPS Maintenance 

Annual, semi-annual, or quarterly maintenance with inspections and recommendations to ensure your system is functioning properly. 

UPS Battery Maintenance 

Regular maintenance is crucial to the performance of your system - and that extends to the batteries as well.

Common UPS Repairs 

Invest in an EverPowerTM Service Contract to ensure you're up-to-date on all lifecycle parts replacements - fans, caps, and batteries!

Additional Service Resources

Explore our library of service resources to better understand how best to promote the health and longevity of your equipment. 

 

Contact Us

For 24/7 UPS system technical support, please call 1-800-887-7830option 1.

 

We are currently experiencing technical difficulties with our online form.

 

Please submit your inquiry to CPSsales@meppi.com and include the following information:

 

  • First & Last Name
  • Company
  • City, State
  • Email
  • Phone
  • Your responsibilities for critical power equipment:
    • Selection & Purchase
    • Operations & Maintenance
    • System Design & Facility Integration
    • Billing & Procurement
  • What you are interested in:
    • Preventative Maintenance
    • Battery Replacement
    • Spare Parts
    • UPS Training
  • Any additional Comments

 

Thank you, and we apologize for the inconvenience.