Testimonials

Testimonials

Lumen

End of Life Product Replacement | 4 x 1050kVA 9900CX UPS

August 1, 2022


Lumen purchased four 9900CX 1050kVA UPS from Mitsubishi Electric in June of 2021 as replacements for their aging Liebert units. Lumen chose to go with Mitsubishi Electric because of our modular design and new technology. They were extremely happy with the support they received from our technicians during startup. 

When asked about his experience, Doug Hollenbaugh, Senior Manager, Real Estate Facilities Operations, said the following:

 

“Your start up team and product [9900CX] have been superb through the installation and warranty, service, Product Managers: the team did a really good job."

 

“[We’re] glad we decided to work with Mitsubishi for the next stage of UPS power system for our critical site and Data Center."

 

“[Mitsubishi’s] online support is easy to navigate, and their website is continually updated.”

 

“The new equipment is so much easier to work with and operate, and training on these systems is much more intuitive than my older models. Training on the older systems would need constant refresh training (almost quarterly). I have noticed when talking with Staff and asking about transfer or other procedures, they are more confident in walking through the steps without fear of screwing things up."

 

Doug looks to “continue the good partnership and quality."

 

"I hope to see more of this equipment in other sites I operate soon."

 


SourceBlue LLC 

Product Demonstration | 1200kVA 9900D UPS with Samsung Lithium Ion Batteries

May 5, 2022


Two members of the SourceBlue team, Jonathan Markum and Stef Lidington, visited Mitsubishi Electric Critical Power Solutions' facilities on May 5, 2022 to witness a product demonstration of a 1200kVA/kW 9900D UPS paired with lithium ion batteries.

 

Our guests were escorted by Mike Ruhe, Product Manager, Engineered Solutions; Dan Minor, Project Applications Engineer II; and Faye Preuss, National Account Manager.

 

After a physical inspection of the equipment, our hyperscale UPS successfully passed level 3 testing, which includes:

  • Measurement of steady state characteristics and transient response
  • Inverter to bypass and bypass to inverter
  • Overload transfer
  • AC input failure and recovery

 

When asked about their experience, they said the following:

 

Jonathan

“I feel more confident; we definitely learned quite a bit. It was really cool to be able to prop open the doors and see the inside and be given an explanation of what all the parts and pieces were and how they worked.”

 

Stef

“I think Mitsubishi has exceeded the standard expectation of care of the client. From clear communication, clear agenda, really well-packaged and delivered set of tests and standards along with a really clean factory that shows very well...really confident and knowledgeable skillset the personnel have. The tests today really defined how Mitsubishi differentiates itself to others in the marketplace, and it was really clearly stated how Mitsubishi uses different components and perhaps even better components to reduce it’s footprint by increasing it’s efficiency overall as compared to the market." 

 

“Mitsubishi sets the tone of what should be expected. There are so many other manufacturers or representatives out there that use the opportunity like this to wine and dine a client, go through the factory for 18-22 minutes and go back out to the golf course or something like that. That’s really what we’re not about, we really value detailed knowledge, kicking open doors and pushing EPO buttons and all that stuff.” 

 

“We don’t buy from products, we buy from people - and you guys are amazing.”


Since the switch to Mitsubishi in 2001, Talbots has steadily been incorporating Mitsubishi Electric's Uninterruptible Power Supplies into Talbots' operations in various locations east of the Mississippi River as needs arise. 

 

At the current time, a Mitsubishi Electric UPS can be found delivering backup support at six different Talbots sites, including corporate headquarters in Hingham, MA; product development center in New York; call center in Knoxville; e-commerce data center in Tampa; and warehousing in Massachusetts. They chose Mitsubishi for their exceptional reliability.

Horizon Healthcare Services Inc. has been providing quality health insurance products and services to New Jersey families and businesses since 1932. The importance of working with a reputable dealer and equipment reliability are top priorities for Horizon.

 

They have been happy with the performance of the 9900A's to date, stating that they would recommend that buyers reviewing their UPS solutions explore the 9900A. 

Ascent Technologies is a leading provider of comprehensive solutions for the development, engineering, construction, and operation of data centers and other mission critical facilities.

 

A recent installation of eighteen Mitsubishi Electric UPS systems were placed in a mission critical facility located in a Chicago suburb. High marks are given to Mitsubishi for their reliability, efficiency, and service, saying "peace of mind" goes a long way. 

Data Realty Northern Indiana is a trusted provider of data center services to middle market companies, offering colocation, cloud services, and disaster recovery solutions for organizations requiring a next generation IT infrastructure. 

 

They are impressed by the build quality of the UPS units, stating that... "the units are thoughtfully designed; placement of components is logical and deliberate. It was apparent that the design is state-of-the-art..."

With 100,000 servers under management, Softlayer is the largest privately held Infrastructure-as-a Service (IaaS) provider in the world with a diverse customer portfolio from web startups to global enterprises. 

 

SoftLayer has been incorporating Mitsubishi UPSs to protect their critical data infrastructure since 2006 and now have a total of 38 of our UPSs in five of their data centers. They would recommend Mitsubishi to any company that requires 100% uptime for critical loads.

PA One Call System, Inc. operates a call center that is part of the national 811 “Call Before You Dig” network.

 

As time is of the essence, PA One Call recognized the need for the call center to always be operational and established redundant functionality by setting up two independent computer rooms and phone systems with a 60 kVA 1100B UPS ensuring uptime in each room. Reliability was cited as the reason that Mitsubishi Electric units were chosen for the application.